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Error codes
Code Meaning Possible causes Solution
E30 Lid is not closed
properly Lid cannot be closed Open and close the lid again
E10 Water injecting
problem while
washing
Tap is closed or water flows
too slow.
Inlet valve filter is blocked.
Inlet hose is twisted
Open the tap or wait till the
water supply becomes normal
Check the inlet valve
Straighten the hose
E21 Overtime water
draining Drain hose is blocked Check the drain hose and
remove the blockage
E12 Water overow Water level sensor problem Re-Start the product and if
error code still occurs, contact
the service
EXX Others Not clear Re-Start the product and if
error code still occurs, contact
the service
Troubleshooting
If there are any problems during operation, please refer to the following table. If the problems
cannot be solved as indicated under Solution or if spare parts for self-repair are necessary, please
contact the service center. The respective hotlines are noted in the warranty card, provided with
this product. Please note, that improper self-repair can lead to hazards as well as voidance of the
warranty and should be refrained from, if in doubt.
Problem Possible causes Solution
Product does not work and/
or indicator/display does not
turn on
Interrupted power supply Check the power supply
Door cannot be opened Machine’s protection
mechanism is active
Disconnect from the
power
Heating fault NTC is damaged or heating
pipe is aging
Contact the service
center
Water leakage Connection between inlet
pipe or outlet hose and tap or
washing machine is not tight.
Drain pipe is blocked
Check and fasten the
water pipes
Clean up outlet hose
Water is overflowing from the
bottom of the machine
The inlet pipe is not
connected firmly.
Outlet hose has water leakage
Fix the inlet pipe
Replace the drain hose
Washing result is not
satisfying
The clothes are too dirty
Insucient detergent
quantity
Select a proper program
Add proper detergent
quantity
Abnormal noise, great
vibrations
Check if the transport restraints have been removed
Machine is not installed on solid floor
Check for loose objects inside drum e.g. detached ornaments
Adjust the feet of the machine
IM_KWM6212 D_DE_EN_201126_V05_HR.indb 29IM_KWM6212 D_DE_EN_201126_V05_HR.indb 29 26/11/2020 10:53 AM26/11/2020 10:53 AM
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