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Problem Possible cause Solution
Many food products to be
frozen were put in at the
same time.
Wait a few hours and then
check the temperature
again.
The room temperature is too
high.
Refer to climate class chart
on the rating plate.
Food products placed in the
appliance were too warm.
Allow food products to cool
to room temperature before
storing.
The door is not closed cor‐
rectly.
Refer to "Closing the door".
The Shopping function is
switched on.
Refer to "Shopping func‐
tion".
The compressor does not
start immediately after
pressing the ,Shopping or
after changing the tempera‐
ture.
This is normal, no error has
occurred.
The compressor starts after
a period of time.
Water flows on the rear plate
of the refrigerator.
During the automatic de‐
frosting process, frost melts
on the rear plate.
This is correct.
Water flows into the refriger‐
ator.
The water outlet is clogged. Clean the water outlet.
Food products prevent that
water flows into the water
collector.
Make sure that food prod‐
ucts do not touch the rear
plate.
Water flows on the floor. The melting water outlet is
not connected to the evapo‐
rative tray above the com‐
pressor.
Attach the melting water out‐
let to the evaporative tray.
Temperature cannot be set. The Shopping function is
switched on.
Switch off Shopping manual‐
ly, or wait until the function
resets automatically to set
the temperature. Refer to
"Shopping function".
The temperature in the ap‐
pliance is too low/too high.
The temperature regulator is
not set correctly.
Set a higher/lower tempera‐
ture.
The door is not closed cor‐
rectly.
Refer to "Closing the door".
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