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Problem Possible cause Solution
The FastFreeze function is
switched on.
Refer to "FastFreeze func‐
tion".
There is too much frost and
ice.
The door is not closed cor‐
rectly or the gasket is de‐
formed/dirty.
Refer to "Closing the door".
The water drainage plug is
not correctly positioned.
Position the water drainage
plug in the correct way.
Food products are not wrap‐
ped properly.
Wrap the food products bet‐
ter.
Temperature is set incor‐
rectly.
Refer to "Operation" chap‐
ter.
The compressor does not
start immediately after
pressing the FastFreeze, or
after changing the tempera‐
ture.
This is normal, no error has
occurred.
The compressor starts after
a period of time.
Water flows on the rear plate
of the refrigerator.
During the automatic de‐
frosting process, frost melts
on the rear plate.
This is correct.
Water flows into the refriger‐
ator.
The water outlet is clogged. Clean the water outlet.
Food products prevent that
water flows into the water
collector.
Make sure that food prod‐
ucts do not touch the rear
plate.
Water flows on the floor. The melting water outlet is
not connected to the evapo‐
rative tray above the com‐
pressor.
Attach the melting water out‐
let to the evaporative tray.
Temperature cannot be set. The FastFreeze function is
switched on.
Switch off FastFreeze man‐
ually, or wait until the func‐
tion resets automatically to
set the temperature. Refer
to "FastFreeze function"
The temperature in the ap‐
pliance is too low/too high.
The temperature regulator is
not set correctly.
Set a higher/lower tempera‐
ture.
The door is not closed cor‐
rectly.
Refer to "Closing the door".
The food products' tempera‐
ture is too high.
Let the food products tem‐
perature decrease to room
temperature before storage.
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