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Getting help
16 www.kodak.com/go/easysharecenter
NOTE: If problems persist, go to www.kodak.com/go/support and click Step-by-Step Solutions
& Repair.
Problem Solution
No power. Ensure the battery is correctly inserted, charged.
LCD is not clear. Choose an LCD Glare Shield (page 13).
LCD is B&W. Choose a different LCD Glare Shield (page 13).
Videos are choppy
or jumpy when
played on a
computer.
Use ARCSOFT MEDIAIMPRESSION Software for
KODAK Software for video playback (page 7).
Ensure that the computer system requirements
are met. Go to www.arcsoft.com/support.
Videos are blurry. Ensure that the lens is clean.
Turn on Electronic Image Stabilization
(
page 13).
If using a tripod, turn off Electronic Image
Stabilization.
For underwater videos, see page 14.
Videos do not play
on a TV.
Ensure that an HDMI or AV Cable is properly
connected directly to the TV input (
page 12).
Ensure that the TV menu settings are correct for
an HDMI or AV connection.
Ensure that Video Out is set correctly (page 13).
Videos are in low
resolution and/or
are not saved.
If no card is inserted and the camera is powered
by the AC adapter, then videos are taken in low
resolution and not saved. (The camera is in Demo
mode.) Insert a card or unplug the AC adapter.
Problems with
ARCSOFT Software.
Go to www.arcsoft.com/support.
16


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