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10 www.kodak.com/go/support
Getting help
NOTE: If problems persist, go to www.kodak.com/go/support and click Step-by-Step Solutions & Repair.
Problem Solution
Camera will not turn on. Ensure that the battery is charged.
Ensure the camera is clean and dry. (If it’s wet inside, let it dry
for 24 hours.)
Videos are choppy or
jumpy when played on a
computer.
Use ARCSOFT MEDIAIMPRESSION SE for KODAK Software for
video playback (see page 8).
Ensure that the computer system requirements are met. Go to
www.arcsoft.com/support.
Videos are blurry. Ensure that the lens is clean.
Ensure that the subject is at least 1 m (3.3 ft) from the lens.
Problems with ARCSOFT
MEDIAIMPRESSION SE for
KODAK Software.
Go to www.arcsoft.com/support. (For other applications, go
to their support sites.)
16


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