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A-61766 October 2012 30
Problem Possible Solution
Documents are
jamming or
multiple
documents are
feeding
Make sure that:
the input tray and side guides are adjusted for the
width and length of the documents you are
scanning.
the thick document switch is in the correct
position. The switch should be moved to the right
when scanning thick documents; and to the left
when scanning normal documents.
all documents meet the specifications for size,
weight and type. See Appendix A, Specifications
for more information.
the scanner is clean.
No images are
being displayed Documents should only be inserted in the feeder
after the scanner is powered up and ready.
If you are scanning one side of a document, be
sure the side you want to scan is placed toward
the feed tray (not facing you). For more
information, see the section entitled, “Getting
your documents ready to scan”.
37


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