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www.kodak.com/go/aiosupport 79
KODAK HERO 3.1 All-in-One Printer
Print quality
For best results, use paper with the COLORLOK Technology logo on the package.
Make sure the paper is loaded correctly. See Loading paper, page 21.
Clean the printhead:
Press Home.
Press to select Maintenance, then press OK.
Press to select Clean Printhead, then press OK.
Calibrate the printer:
Press Home.
Press to select Maintenance, then press OK.
Press to select Calibrate Printer, then press OK.
For more information, go to www.kodak.com/go/hero3_1support, then type the
problem in the search field.
Ink cartridge
Make sure KODAK Ink Cartridge(s) are installed. Do not use non-Kodak brand or
refilled ink cartridges.
Remove, then install the cartridges again. Make sure the cartridges click into place.
Paper jam
Open the access door and gently remove any paper from inside the printer.
Make sure the paper in the tray is free of tears or creases.
Make sure you do not overload the paper input tray.
For more information, go to www.kodak.com/go/hero3_1support, then type jam in the
search field.
Error
codes/message
s
or other problems
you cannot resolve
•Go to www.kodak.com/go/hero3_1support, then type your error code or message.
If you need to contact Kodak (see www.kodak.com/go/contact), have the following
information available:
Kodak Service Number (located inside the printer when you open the access door)
Printer model number (located on the control panel)
Computer model, operating system, and version of Home Center Software
Exact wording of any error message(s) and the error code
Problem Possible Solutions
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