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Troubleshooting
Q: I am pressing the Power button but the Digital Photo Viewer does not power on.
A: The Built-in Lithium Battery probably needs recharging.
Connect one end of the USB cable that came in the package to the USB slot at the base of the
Digital Photo Viewer and connect the other end to an available USB port on your computer. Your
computer needs to be on.
The Digital Photo Viewer will turn on and the USB CONNECT menu will appear.
Whether you choose YES or NO does not matter as long as the device is powered on, connected
and receiving power from your computer this is enough to recharge the battery.
Q: The Digital Photo Viewer stops during the operating process, or the Digital Photo Viewer
cannot power on after recharging, what do I do?
A: Carefully using a pin head, press the “Reset” button situated in the small hole on the back of the
Photo Viewer. Generally, the Digital Photo Viewer will recover normal functioning but the settings will be
reverted to the factory default. The photos you uploaded will not be affected.
Q: I attempted to move some photos that I have on my computer to the Portable Photo Viewer
but they do not upload.
A: The Portable Digital Photo Viewer supports the following file formats: PC- BMP, JPG and GIF; MAC -
BMP, JPG, GIF, TIF, and PNG. If your photo is in any other format besides these, the Digital Photo
Viewer does not support it and it will not be able to be uploaded or transferred.
G240v1-080910TA
40


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