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41 www.kodak.com/go/aiosupport
8
Troubleshooting
Basic troubleshooting
Some problems can be resolved quickly by power cycling the printer: Turn off your
printer. Wait five seconds. Turn on the printer.
Use the following information to help troubleshoot problems with your printer.
For more troubleshooting information, go to:
www.kodak.com/go/itg to use our Step-by-Step Solutions and Repair tool for
help with problems such as paper jams and image quality.
www.kodak.com/go/esp5250support for FAQs and links to other support for
your printer.
www.kodak.com/go/inkjetnetworking for help with wireless networking.
www.kodak.com/go/esp5250downloads to download the latest software and
firmware files.
www.kodak.com/go/esp5250specs for the recommended system requirements.
Problem Possible Solutions
Printer does not power on Make sure you are using the power cord that came with your printer.
Make sure the power cord is connected to the AC adapter and is plugged
into an outlet or power strip.
If the USB 2.0 cable was disconnected from the printer, then reconnected, or
if power to the printer was interrupted, restart the computer.
Printer not detected Make sure your printer is plugged in and turned on.
If you are using a USB cable, make sure:
you have a USB 2.0 cable.
that the USB cable is connected to both your printer and your computer.
If you are using a wireless connection, make sure the:
printer is connected to your wireless network (check the Wi-Fi
connectivity LED and the SSID).
your access point is transmitting data.
firewall (excluding WINDOWS Firewall) is allowing the services needed
for your printer.
For additional information, go to www.kodak.com/go/inkjetnetworking.
Wireless connectivity
problems
For wireless connectivity issues, go to www.kodak.com/go/inkjetnetworking.
Printhead carriage jam Open the printer access door and clear any obstructions.
Check that the printhead and ink cartridges are installed correctly.
(The printhead and ink cartridges are installed correctly when you hear
them click into place.)
46


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