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53 www.kodak.com/go/support
Troubleshooting
Computer/connectivity problems
Picture quality problems
Status Solution
The software installer
does not start
Choose and install the right version for your computer at
www.kodak.com/go/camerasw.
Slide Show does not
run on an external
video device
Adjust the camera Video Out setting to NTSC or PAL (see
page 47).
Make sure the external device settings are correct. (See the
device’s user guide.)
Computer does not
communicate with
the camera
Turn off the camera, then turn it back on.
Make sure the battery is charged and installed correctly (see
page 1).
Make sure the KODAK Camera USB Cable, U-8 is connected to the
camera and the computer (see page 48). Then turn on the
camera.
See KODAK Software Help at www.kodak.com/go/camerasw.
Status Solution
Picture is not clear To automatically set exposure and focus, press the Shutter button
halfway. When the framing marks turn green, press the Shutter
button completely down to take the picture.
Clean the lens (see page 58).
Place the camera on a flat, steady surface or use a tripod (especially
in high-zoom settings or in low light).
Use a larger picture size (see page 45).
If you’re manually adjusting the ISO speed, realize that high ISO
setting may cause grainy pictures.
62


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