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Troubleshooting
www.kodak.com/go/support 45
Computer/connectivity problems
You cannot take a
picture
Turn the camera off, then on again.
Depress the Shutter button all the way (see page 6).
Insert a new/charged battery (see page 1).
Memory is full. Transfer pictures to the computer (see page 39),
delete pictures (see page 23), or insert another card.
Memory card not
recognized or camera
freezes with card
Card may be corrupted. Format the card in the camera (see
page 38).
Use another memory card. Only SD or SDHC Cards are supported.
Cannot find the
desired picture/video
To view pictures on a card or in internal memory, see page 22.
Status Solution
Pictures do not
transfer to computer
Make sure the KODAK Camera USB Cable, Micro B / 5-Pin is
connected to the camera and the computer (see page 39). Then
turn on the camera.
See KODAK Software Help at www.kodak.com/go/camerasw.
Slide Show does not
run on an external
video device
Adjust the camera Video Out setting to NTSC or PAL (see
page 37).
Make sure the external device settings are correct. (See the
device’s user guide.)
Computer does not
communicate with
the camera
Turn off the camera, then turn it back on.
Make sure the battery is charged and installed correctly (see
page 1).
Make sure the KODAK Camera USB Cable, Micro B / 5-Pin is
connected to the camera and the computer (see page 39). Then
turn on the camera.
See KODAK Software Help at www.kodak.com/go/camerasw.
Status Solution
51


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