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40 www.kodak.com/go/support
Troubleshooting
Computer/connectivity problems
You cannot take a
picture
Turn the camera off, then on again.
Depress the Shutter button all the way (see page 4).
Insert new/charged batteries in the correct orientation (see
page 1).
When inserting a memory card, push it in until it clicks (see
page 3).
Memory is full. Transfer pictures to the computer (see page 34),
delete pictures (see page 18), or insert another card.
Memory card not
recognized or camera
freezes with card
Use a card reader to check the card on a computer. If it’s
corrupted, format the card in the camera (see page 33).
Try another SD or SDHC Card.
Cannot find the
desired picture/video
To view pictures on a card or in internal memory, see page 17.
Status Solution
Slide Show does not
run on an external
video device
Adjust the camera Video Out setting to NTSC or PAL (see
page 32).
Make sure the external device settings are correct. (See the
device’s user guide).
Computer does not
communicate with
the camera
Turn off the camera, then turn it back on.
Make sure the battery is charged and installed correctly (see
page 1).
Make sure the KODAK Camera USB Cable, Micro B / 5-Pin is
connected to the camera and the computer (see page 34). Then
turn on the camera.
See KODAK Software Help at www.kodak.com/go/camerasw.
Status Solution
46


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