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July 25, 2002 19
5.2 You Cannot Start the KODAK EASYSHARE Software
6.0 Getting Additional Help
Kodak provides online product support for its digital cameras at
http://www.kodak.com/go/camerasupport with links. Under Support By Product, choose your camera
model.
Kodak also provides additional support for EASYSHARE Software at
http://www.kodak.com/go/support. From the Product menu, select Software, then EASYSHARE
Software.
Review the contents of the page and bookmark it for future use; Web pages are continually updated
with the latest information.
See your camera Users Guide for Support numbers.
1. Make sure you are
logged onto an account
with administrative
privileges.
Applies only to WINDOWS 2000 and XP.
You need administrative privileges to run KODAK EASYSHARE
Software on a system that has an NTFS file system.
2. Check that KODAK
EASYSHARE Software
is installed.
Locate the KODAK EASYSHARE icon on your desktop. If the icon
is there, continue to step 3.
If it is not there, check to see if KODAK EASYSHARE appears in
your program listing.Click Start>Programs>KODAK>KODAK
EASYSHARE. (On XP, click Start>All
Programs>KODAK>KODAK EASYSHARE.)
If the program listing exists, continue to step 3. If it does not exist,
install EASYSHARE Software from the software CD.
3. Close other running
applications
Make sure no other applications are running. Running applications are
visible as rectangular icons in the WINDOWS taskbar, typically
located at the lower middle portion of your desktop.
To close these applications, right-click on the rectangular taskbar
icon, then click Close.
Retry running KODAK EASYSHARE Software. If problems still
exist, see 6.0 Getting Additional Help on page 19.
160


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