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5
Troubleshooting
Problem Cause Solution
Pictures/Videos are
noisy or grainy
Not enough light
Increase the light on the
subject.
Select a High sharpness (low
frame rate) on the “Video
Settings” window.
On the PictureWorks Live
“Camera Setup” window, set
the Shutter Speed to Normal to
allow for slower shutter speeds
for taking pictures and videos
indoors.
Select a Finished Size for the
pictures or videos which is
smaller than the maximum
available.
Viewfinder image has a
strange coloring
In extreme low light or
bright light, or changing
lighting conditions, the
Auto White Balance can
fail to provide the best
results.
If the Auto White Balance does
not correct itself within 30
seconds, adjust the Hue slider
on the “Video Settings
window to correct the colors.
Click on Restore Defaults on
the PictureWorks Live
“Camera Setup” window
(Exposure and Color tab). This
will reset the color balance
settings.
Select one of the preset color
balance settings (incandescent,
fluorescent, or daylight).
Adjust the Hue slider to
provide the best color.
Viewfinder image is too
light or too dark
When moving the
camera between extreme
low light and extreme
bright light, the Auto
Exposure may fail to
provide the best results.
If the Auto Exposure does not
correct itself within 30 seconds,
adjust the exposure manually by
adjusting the brightness slider on
the “Video Settings” window. (To
return to Auto Exposure mode,
click on the Auto Exposure check
box.)
32


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