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Troubleshooting and support
www.kodak.com/go/support 20
Identifying error messages
Error icon and meaning Try one or more of the following
The card/device is empty.
Insert a different card or device with pictures (see
page 5).
The card/device is
unreadable or corrupt.
File is corrupted or its an
unsupported file format.
See page 23 for supported file formats.
Internal memory is full,
unable to copy.
Delete pictures from internal memory (see
page 16).
Copy error—no memory
card or USB device is
inserted.
Insert a memory card or USB device and press the
Copy button again.
Copy error. Recopy the picture to a different memory card or
USB device.
Turn off the frame, then turn it back on. Insert the
card or device in the frame.
Try the copy again. If the problem persists,
contact customer support help, at
www.kodak.com/go/digitalframesupport.
Delete error. Turn off the frame, then turn it back on.
Try the delete again. If the problem persists,
contact customer support help, at
www.kodak.com/go/digitalframesupport.
Unknown error. Turn off the frame, then turn it back on. If the
problem persists, contact customer support help,
at www.kodak.com/go/digitalframesupport.
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