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64
Troubleshooting
Problem Possible cause What to do
The hob is not working
and the cooking zone
displays show .
There is moisture /
spilled liquid or
staining on the
control panel
Clean and dry the control panel.
Aer a few seconds, the display will
disappear and you can use the hob
again normally.
If you do not do this, the hob will auto-
matically switch o.
The hob switches o
unexpectedly.
The overheating
protection was
triggered.
Make sure that the cookware does
not protrude over the cooking zone
markings in the direction of the control
panel to prevent it from overheating.
Do not use cookware with a glossy base
to avoid overheating due to reection
eects.
The hob switches o or
o unexpectedly.
The control panel
has been touched in
an uncontrolled way
Take care not to place anything on the
control panel and not to drag or wipe
anything over it.
If necessary, switch the hob back on
and use it as described.
Heating takes an unu-
sually long time.
Fluctuations in
the power supply
system
Even uctuations of 10 volts in the
mains supply can lead to a much longer
cooking time.
Scratches on the glass
surface
Metal abrasion or
other soiling may ap-
pear like scratches.
Glass ceramic is more abrasion resis-
tant than steel. Abrasion marks caused
by this do not represent damage and
can be removed with an appropriate
cleaning agent.
Unsuitable cookwa-
re is used.
Use cookware with a clean, even and
smooth bottom (see chapter on cook-
ware).
Unsuitable cleaning
agents or utensils
are used.
Only use cleaning agents and utensils
suitable for glass surfaces (see cleaning
chapter).
Some pans or pots
make crackling or
clicking noises.
The cookware
consists of dierent
metal layers.
The metal layers of the cookware
vibrate dierently when heated.
This is harmless and normal.
64


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