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Troubleshooting
Problem Possible cause What to do
The hob cannot
Be turned on.
No power Make sure that the hob is properly con-
nected to the power supply and that it
is intact.
Check whether there is a power
outage in your home or area.
The touch controls
are unresponsive.
The control is locked
/
The key lock has
been activated.
Unlock the control panel.
See safety chapter.
The touch controls are
diicult to operate.
There is a slight
lm of water on the
controls.
Make sure the touch control area
is clean and dry.
The ngertip is used
for operation.
Use the ball of your nger
when touching the controls.
The hob switches o
unexpectedly.
The overheating
protection was
triggered.
Make sure that the cookware does
not protrude over the cooking zone
markings in the direction of the control
panel to prevent it from overheating.
Do not use cookware with a glossy base
to avoid overheating due to reection
eects.
The hob switches o or
o unexpectedly.
The control panel
has been touched in
an uncontrolled way
Take care not to place anything on the
control panel and not to drag or wipe
anything over it.
If necessary, switch the hob back on
and use it as described.
8. Troubleshooting
8.1 Problems, possible causes and what to do
Never repair or modify the hob or disassemble it yourself!
If the following suggested solutions cannot solve a problem,
contact a certied electrician.
66


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