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Troubleshooting
Problem Possible cause What to do
Some pans or pots
make crackling or
clicking noises.
This may be caused
by the construction of
your cookware (layers
of dierent metals
vibrating dierently).
The metal layers of the cookware
vibrate dierently when heated.
This is harmless and normal.
A slight humming
noise can be heard
when operating at high
power.
This can be caused by
induction technology.
This is normal, but the noise should
quieten down or disappear complete-
ly by reducing the power level.
Fan noise A cooling fan integ-
rated in the hob pre-
vents the electronics
from overheating.
If necessary, it conti-
nues to run even aer
the hob is switched
o.
This is normal and necessary for error-
free operation.
Do not disconnect the appliance from
the power supply while the fan is
running.
Scratches on the
glass surface
Metal abrasion or
other soiling may ap-
pear like scratches.
Glass ceramic is more abrasion
resistant than steel. Abrasion marks
caused by this do not represent
damage and can be removed with an
appropriate cleaning agent.
Unsuitable cookware
is used.
Use cookware with a clean, even
and smooth bottom (see chapter on
cookware).
Unsuitable cleaning
agents or utensils are
used.
Only use cleaning agents and uten-
sils suitable for glass surfaces (see
cleaning chapter).
Malfunction /
Display of an error
code
Fluctuations in the
power supply system
Disconnect the hob from the power
supply for about 20 minutes (switch
o the fuse) and then switch it on
again.
76


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