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51
EN
Troubleshooting
Problem Possible cause Possible solution
Crackling or crack-
ing noises from
cookware
Composition of the
cookware,
e.g. different metal
layers
Different layers of metal vibrate to
different degrees when heated and
cause noise.
This is harmless and normal.
The cookware is
unstable.
Incorrect position-
ing of the cookware
Always follow all the instructions for
using the cookware in the relevant
chapter.
Unfavourable prop-
erties / choice of
cookware
Always follow all the instructions for
choosing cookware in the relevant
chapter.
In particular, make sure that the bot-
tom of the cookware is level.
Unstable pot sup-
port
Make sure that the pot support has
been placed correctly and that its plas-
tic feet are fully present and correctly
fitted (See "Properties and configura-
tion of the appliance").
Scratches on the
hob surface
Metal abrasion or
other dirt that ap-
pears like scratch-
es
Abrasion marks or soiling do not con-
stitute damage and can be removed
with an appropriate cleaner.
Use of unsuitable
cleaning agents or
utensils
Only use suitable cleaning agents and
utensils (see chapter "Cleaning and
maintenance").
125


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