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4. TROUBLESHOOTING
Problem Cause Solution
Product suddenly
stops working
during operation.
The product may be running
too long or the ambient
temperature may be too high,
causing the product’s motor
temperature to become too
high. The product starts the
overheat protection program/
automatic shutdown.
Turn the product off.
Unplug the product and
wait for it to return to room
temperature. Generally,
after 15-30 minutes, the
product has cooled down
and can be started again.
Excessive noise
when the product
is running.
The product makes more noise
in high gear than in low gear.
Choose the appropriate
gear to stir food according
to the recommendations in
the manual.
The amount of ingredients is
too large, causing the product
to overload.
Reduce the amount of
ingredients.
The voltage is unstable.
If the voltage is unstable,
wait for the voltage to
stabilize before use.
The product is running for a
long time.
Stop the product and let it
cool before using it again.
Product speed
decreases or
speed is unstable.
The room temperature is low,
causing the lubricant in the
shaft to harden.
Remove the mixing bowl
and let the product idle
for 5 minutes to soften
the lubricant and restore
speed stability.
The stirred ingredients are
too hard and too much,
overloading the product.
Reduce the mixing volume
and let the product
operate according to its
normal workload.
The tension has suddenly
dropped.
If the voltage is unstable,
wait for the voltage to
stabilize before use.
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