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Troubleshooting Guide
If you notice malfunctions in your appliance, use this guide before calling for service: this guide can help you
personally resolve the problem or could provide important information to be conveyed to the service technician to
ensure rapid and effective repair.
Malfunction message
A malfunction is usually indicated by a message on the display.
Problems that cannot be solved by the user are signaled through a
malfunction code.
The refrigerator or the
freezer does not work
Is the appliance connected to the electrical power supply?
Is electrical power available at the electricity socket?
Is the Unit button activated?
The refrigerator or the
freezer is warmer than
usual
Does the display show a malfunction code?
Is the temperature adjusted correctly?
Were the doors or drawers open for a long period of time?
Were large quantities of food recently inserted?
The appliance remains in
function for a long time
period
Bear in mind that during very hot weather and with very high temperatures in the
room it is normal that the compressor remains on for prolonged periods of time.
Were the doors or drawers open for a long period of time?
Were large quantities of food recently inserted?
Check that the doors are closed and that the food or containers do not obstruct the
perfect closure of the door.
If you hear unusual noises
It is normal to hear noises from the ventilators or compressors during operation or
during the defrost phase.
Noise could be more marked depending on the position of the appliance and the
surrounding environment.
Condensation inside and
outside of the refrigerator
If the climate is very humid, the formation of condensation is normal.
Opening the door or drawers for prolonged periods of time can contribute to the
formation of condensation.
In any case, make sure that the doors are always perfectly closed.
Ice or frost build up inside
the refrigerator or freezer
Did you leave the doors open for a long period of time?
Do the doors close perfectly?
If the doors do not close perfectly, contact your installer.
In case of frost or ice buil up in the Dynamic 0° compartment, due to frequent and
prolonged opening of the doors, deactivate the Dynamic 0° function via the button on
the control panel. Wait until the frost or ice melt, then remove the drawer and dry the
sides and bottom of the compartment.
Unpleasant odors inside the
refrigerator
Clean the appliance completely according to the instructions.
Hermetically cover all the food. Do not conserve food for prolonged periods of time.
The doors are difficult to
open
The appliance is designed to ensure a fully hermetic closure.
When the door is closed, a vacuum condition can occur: in this case it is necessary to
wait a few seconds until the pressure balances before opening the door.
The Ice Maker does not
work
Make sure that the Ice Maker is on (Icemaker button on).
To switch on the Ice Maker press the button.
Make sure that the appliance is connected to the water supply.
