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Before contacting the After-sales Service...
Operation problems are often due to minor causes that can be found and fixed without using any tools.
Noises from appliances are normal since the fans and compressors for controlling its operation switch on
and off automatically.
Some noises can be reduced by: levelling the appliance and installing it on a flat surface, separating and
preventing contact of the appliance with the cabinets, making sure the inside parts are correctly
positioned, making sure the bottles and containers are not touching each other.
Some possible operation noises:
• hissing when the appliance is switched on the first time or after a long period.
• gurgling when the refrigerant enters the pipes.
• humming when the water valve or fan are activated.
• rattling when the compressor starts up or when the ice drips in the bucket.
• a sudden thud when the compressor starts up or stops.
The appliance does not work:
• Is the power cable plugged into a socket powered with the right voltage?
• Have you checked the protection devices and fuses of your home's electrical system?
The motor seems to run too much:
• Is the condenser free of dust and fluff?
• Are the doors properly closed?
• Are the door seals intact?
• On hot days or when the room is warm, it is normal for the motor to run longer.
• If the appliance door has been left open for a long time or if large amounts of food have been
introduced, the motor will run longer in order to cool the inside of the appliance.
If moisture has accumulated:
• Make sure the air ducts inside the compartment are not blocked and thus preventing the circulation of
air.
• If the room is very humid, it is normal for moisture to accumulate inside the appliance.
If there is water in the defrost pan:
• This is normal in hot and humid weather. The pan can even be half full. Make sure the refrigerator is
level so that water does not spill from the pan.
If the appliance temperature is too high:
• Are the appliance controls correctly adjusted?
• Has a large amount of food been placed in the appliance?
• Make sure the air ducts inside the compartment are not blocked and thus preventing the circulation of
cold air.
If the area in contact with the seal is hot to the touch:
• This is normal in hot weather and when the compressor is working.
If the doors do not open and close properly:
• Make sure the door seals are not dirty or sticky.
• Make sure the appliance is level.
If the light does not work:
• Is the lamp burnt?
Troubleshooting guide
