Consumer assistance, Reporting safety defects
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CONSUMER ASSISTANCE (U.S. ONLY)
Roadside Assistance is provided on all new current model
year Kia Vehicles from the date the vehicle is delivered to
the first retail buyer or otherwise put into use (in-service
date), whichever is earlier, for a period of 60 months or
60,000 miles, whichever is earlier, subject to the terms,
conditions and exclusions set forth in the Kia Warranty and
Consumer Information Guide applicable to your model
year vehicle.
KMA reserves the right to limit or deny services or other
benefits to any owner or driver when, in KMA's judgment,
the claims and/or service requests are excessive in fre-
quency or type of occurrence.
Toll Free Consumer Assistance
Kia's toll-free Consumer Assistance hot line is staffed from
5:00 AM to 6:00 PM PST, Monday through Friday and is
accessible by dialing 1-800-333-4Kia (4542).
For more information regarding assistance available,
please refer to your Kia Warranty & Consumer Information
Manual.
Emergency Roadside Assistance
Kia's toll free Roadside Assistance hot line is staffed 24
hours a day, 365 days a year and is accessible by dialing
1-800-333-4Kia (4542).
Please note that you must provide your Vehicle
Identification Number (VIN) to verify coverage at the time
of your call. The VIN can be found on the dash of your
vehicle on the driver’s side, on the door jamb of the driver’s
door, your vehicle’s registration or proof of insurance card.
Kia utilizes a network of over 17,000 roadside assistance
providers. Should you accidentally run out of fuel, require
a battery jump, or need help changing a tire, a Kia
Roadside Assistance Representative will dispatch some-
one to deliver a small quantity of gas, change a flat tire
with your inflated spare, or arrange a battery jump to
allow you to proceed to your destination.We have access
to a network of over 10,000 locksmiths to help you should
you become locked out of your Kia.
In the event that mechanical difficulty renders your vehi-
cle undriveable due to a warranty-related concern, Kia’s
Roadside Assistance Representative will arrange to
transport your vehicle to the nearest Kia dealer or to an
alternative service location.
Your vehicle must be accessible to our dispatch transport
vehicle, as determined by our driver, to receive this serv-
ice. In the event that Kia does not have a dealer or an
alternative service location available in a particular loca-
tion, Kia will work with a reputable local service facility to
ensure that you receive prompt service. Warranty repairs
are performed at no cost.
✽✽
NOTICE
Roadside Assistance benefits are not available for any
Kia vehicle that has ever been or should be issued a “sal-
vage” title or similar “branded” title under any state’s
law or has been declared a “total loss” or equivalent by
a financial institution or insurance company.
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