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Kia Soul 2015 Navigation Manual

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11-4 I Appendix
Troubleshooting
1. Errors which occur during the operation or installation of the
device may be mistaken as a malfunction of the actual device.
2. If you are having problems with the device, try the suggestions
listed below.
3. If the problems persist, contact your Kia dealer.
Problem Possible Cause
There are small red,
blue, or green dots on
the screen
Because the LCD is manufactured with
technology requiring high point density,
a pixel or lighting deficiency may occur
within 0.01% of total pixels
The sound or image is
not working
Has the Switch for the vehicle been turned
to [ACC] or [ON]?
Has the SYSTEM been turned OFF?
The screen is being dis-
played but sound is not
working
Has the volume been set to a low level?
Has the volume been muted?
When the power is
turned on, the corners of
the screen are dark
The display appearing somewhat dark
after prolonged periods of use is normal
with LCD panels. It is not a malfunction
If the screen is very dark, contact your
nearest Kia dealer for assistance
Sound is working from
only one speaker
Are the positions of Fader or Balance
sound controls adjusted to only one side?
Problem Possible Cause
Sound does not work in
AUX mode
Are the audio connector jacks fully
inserted into the AUX terminal?
The external device is
not working
Is the external device connected with a
standard connector cable?
Upon turning power on,
the most recent mode
screen is not displayed
Within modes that play files by reading
external sources, such as discs, USB, iPod,
or Bluetooth
®
streaming mode, the most
recently played mode screen prior to turning
off power may not properly load
If there is no disc or the corresponding
device is not connected, the mode oper-
ated prior to the most recent mode will
operate
If the previous mode still cannot be prop-
erly played, the mode operated prior to
that will operate
… 189 …


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