772982
66
Zoom out
Zoom in
Previous page
1/82
Next page
MY20K10-02_1.0_10.11.2020 66
Troubleshooting, fault clearance and repair
9.1.3 Assistance function errors
Symptom Cause Remedy
Assistance is not
available.
Is the battery charged sufficiently? 1Check battery is charged.
2Recharge the battery if it is almost flat.
Are you riding up long inclines in
summer weather or have you been
carrying a heavy load for a long time?
The battery may be too hot.
1Switch off the drive system.
2Wait a moment and then check again.
The drive unit (DU-E8000), the bicycle
computer (SC-E8000/SC-E6010) or the
assistance switch (SW-E8000-L/SW-
E6000/SW-E6010) may be connected
incorrectly or one or more of them may
have a problem.
Contact your specialist dealer.
Is the speed too high? Check on-screen indicators. The electronic gear assistance
only works up to a maximum speed of 25 km/h.
Assistance is not
available.
Are you pedalling? The S pedelec is not a motorbike. You also need to pedal.
Is the assistance mode set to [OFF]?
1Set the assistance mode to a different level of assistance than
[OFF].
2Contact your specialist dealer if you still feel that the
S pedelec does not supply assistance.
Is the system switched on? Press the battery on-off button to switch it on again.
The assisted journey
distance is too short.
The journey distance can be shorter
depending on the road conditions, the
gear level and the entire light usage
time.
1Check the battery level.
2If the battery is almost flat, recharge it.
The battery does not perform as well in
winter weather.
This does not indicate a problem.
The battery is a consumable. Repeated
charging and long periods of use cause
the battery to degrade (loss of power).
If the distance you can cover with one single charge is very
short, replace the battery with a new one.
Is the battery fully charged?
If the distance covered with a fully charged battery has
become shorter, the battery may be affected. Replace the
battery with a new one.
It is difficult to pedal.
Are the tyres pumped to an adequate
pressure?
Pump up the tyres.
Is the assistance mode set to OFF?
1Select the level of assistance [BOOST].
2Contact your specialist dealer if you still feel that the
S pedelec does not provide assistance.
The battery charge might be low.
Check how powerful assistance is again after charging the
battery. Contact your specialist dealer if you still feel that the
S pedelec does not provide assistance.
Have you switched on the system with
your foot on the pedal?
1Switch the system on again without applying pressure to the
pedal. Contact your specialist dealer if you still feel that the
S pedelec does not supply assistance.
Table 20: Level of assistance error solution
66


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Kettler Velossi 2.0 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Kettler Velossi 2.0 in the language / languages: English as an attachment in your email.

The manual is 7.33 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Kettler Velossi 2.0

Kettler Velossi 2.0 User Manual - German - 83 pages

Kettler Velossi 2.0 User Manual - Dutch - 82 pages

Kettler Velossi 2.0 User Manual - French - 84 pages

Kettler Velossi 2.0 User Manual - Spanish - 85 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info