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Guarantee and Warranty Conditions
The guarantee claim must illustrate the complaint, presuming that it is based on a specific defect demonstrated by facts and
when the defect occurred; furthermore the date of the purchase, the name of the seller and the information concerning the
requested guarantee agreement should be submitted and the completed guarantee card enclosed.
All guarantee conditions are limited to the replacement of the defected parts. The damage is limited to the amount of which
was paid for the product in the original purchase. This liability limitation is not applicable to claims related to personal or pro-
perty damage due to negligence by KETTLER.
The warrantor is the company Heinz KETTLER GmbH & Co. KG, Hauptstrasse 10, 59469 Ense-Parsit
In addition to the 10-year KETTLER guarantee on the KETTLER aluminium frame you naturally also receive the legally applica-
ble guarantee rights for the KETTLER product you have purchased.
Liability for Material Defects (Guarantee)
The liability for material defects (guarantee) for the product you have purchased is two years. In this respect, please observe
the new, applicable guarantee regulations in force since 01.01.2002. Technical modifications to your bike can only be carried
out after prior consultation with KETTLER since the parts used by KETTLER will be subjected to higher load test than is nor-
maly, required.
Guarantee claims can only be processed by authorised KETTLER specialist dealers accompanied by the fully completed bike
pass.
Legitimate Guarantee Claims are not accepted:
• If the bike has been subjected to damage caused by unprofessional or insufficient care or repairs, modifications or change
of parts not carried out by a specialist (not authorized by KETTLER).
• If additional parts have been constructed which at the time of handing over the product did not pertain to the delivery con-
tents or damage which has resulted from the unprofessional assembly of the aforementioned parts.
• If damage has occurred through unprofessional use or use which is not in accordance with regulations.
• If damage has occurred as a result of using the bike for competitive purposes.
• If the points in the user and maintenance manual are not observed.
• If the claim concerns parts which have been subjected to wear and tear (such as tyres, the drive unit, brake liners, inner
tubes, suspension forks, damper (function) etc.) or possible resulting damage from this.
• If concerning batteries.
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