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Data Size: B6L (182 mm x 128 mm)
Book Size: B6L (182 mm x 128 mm)
Symptom Remedy
CD/USB /iPod
Correct characters are not
displayed (e.g. album
name).
This unit can only display uppercase letters, numbers,
and a limited number of symbols.
Depending on the display language you have selected
( 5)
, some characters may not be displayed correctly.
“NA FILE” Make sure the disc contains supported audio files.
( 24)
“NO DISC” Insert a playable disc into the loading slot.
“TOC ERROR” Make sure the disc is clean and inserted properly.
“PLEASE EJECT” Reset the unit. If this does not solve the problem, consult
your nearest service center.
“READ ERROR” Copy the files and folders onto the USB device again. If this
does not solve the problem, reset the USB device or use
another USB device.
“NO DEVICE” Connect a USB device, and change the source to USB again.
“COPY PROTECTED” A copy-protected file is played.
“UNSUPPORTED DEVICE”
appears.
Check whether the connected device is compatible with
this unit and ensure the file systems are in supported
formats.
( 24)
Reattach the device.
“UNRESPONSIVE DEVICE”
appears.
Make sure the device is not malfunction and reattach the
device.
“USB HUB IS NOT
SUPPORTED” appears.
This unit cannot support a USB device connected via a
USB hub.
“NO MUSIC” Connect a USB device that contains playable audio files.
“iPod ERROR”
Reconnect the iPod.
Reset the iPod.
Symptom Remedy
ANDROID
Sound cannot
be heard during
playback.
Sound output only
from the Android
device.
Reconnect the Android device.
If in
[HAND MODE]
, launch any media player application
on the Android device and start playback.
If in
[HAND MODE]
, relaunch the current media player
application or use another media player application.
Restart the Android device.
If this does not solve the problem, the connected Android
device is unable to route the audio signal to unit.
( 24)
Cannot playback at
[BROWSE MODE]
.
Make sure KENWOOD MUSIC PLAY APP is installed on the
Android device.
( 7)
Reconnect the Android device and select the appropriate
control mode.
If this does not solve the problem, the connected Android
device does not support
[BROWSE MODE]
.
( 24)
“NO DEVICE” or
“READING” keeps
flashing.
Switch off the developer options on the Android device.
Reconnect the Android device.
If this does not solve the problem, the connected Android
device does not support
[BROWSE MODE]
.
( 24)
Playback is intermittent
or sound skips.
Turn off the power saving mode on the Android device.
“ANDROID ERROR”/
“NADEVICE”
Reconnect the Android device.
Restart the Android device.
Bluetooth®
No Bluetooth device is
detected.
Search from the Bluetooth device again.
Reset the unit.
( 3)
Bluetooth pairing
cannot be made.
Make sure you have entered the same PIN code to both
the unit and Bluetooth device.
Delete pairing information from both the unit and the
Bluetooth device, then perform pairing again.
( 10)
TROUBLESHOOTING
ENGLISH
JS_KWD_KDC_X5100BT_EN_EN_3.indd 22JS_KWD_KDC_X5100BT_EN_EN_3.indd 22 11/14/2016 5:01:30 PM11/14/2016 5:01:30 PM
26


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