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Problem Cause Solution
The juicer will not start/does
not operate.
No power.
Juicing bowl not properly aligned
on power unit or lid not locked
correctly.
Make sure the appliance is
plugged in.
Check that all parts are fitted
correctly.
Lid cannot be fitted. Scroll not located correctly.
Filter basket not correctly fitted to
juice bowl.
Check that the scroll is fully
pushed down and located
correctly.
Check filter basket fitted
correctly.
The juicer has stopped during
normal operation.
Clogging in filter and scroll.
Food not cut into small enough
pieces.
Press the reverse button for 3-5
seconds. Repeat the process 2-3
times until blockage cleared.
Do not attempt to open the lid by
force.
Switch off, unplug and remove
the lid. Check if any clogging.
Remove food if necessary and
continue juicing.
Juicer overloaded or overheated
due to heavy load.
Switch off, unplug and take
the juicer apart. Clear and
reassemble the juicer.
Allow to cool for 30 minutes
before restarting.
Juice is leaking from
underneath the bowl.
Pulp stopper not fitted or has come
loose during operation.
Check that the pulp outlet
stopper is fitted correctly.
Juice does not exit juicing
outlet.
Anti-drip stopper closed. Remove stopper and allow juice
to flow into juice container.
Too much pulp coming out
in juice.
Filter or scroll clogging.
Very fibrous fruit/vegetable being
processed.
Cut food, especially fibrous
foods, into smaller pieces to
avoid the fibres wrapping around
the scroll.
For a smoother juice pour
through a sieve after processing
to remove excess pulp.
Wiper holder not rotating. Filter or scroll not located correctly. Check and ensure juicer
assembled correctly.
There is a squeaking noise
when juicing.
Friction between wiper holder and
bowl.
Normal operation.
Do not operate the juicer empty.
Staining on juicing parts. Natural colouring from food. Rubbing with a cloth dipped in
vegetable oil will help to remove
discolouring.
troubleshooting guide
11


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