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troubleshooting guide
P
roblem Cause Solution
The processor will not operate. No Power. Check processor is plugged in.
N
o power/indicator light not lit.
B
owl not fitted to power unit correctly. Check bowl is located correctly
and the handle is situated
t
owards the right hand side.
B
owl lid not locked on correctly. Check that the lid interlock is
located correctly into the
handle area.
T
he processor will not
w
ork if the bowl and lid
a
re fitted incorrectly.
Compact chopper/grinder will not operate. Compact chopper/grinder not locked on correctly. The compact chopper/grinder will
n
ot operate if fitted incorrectly to
the interlock.
Compact chopper/grinder not assembled correctly. Check blade unit is fully tightened
onto the compact chopper/grinder
jar.
Blender will not operate. Blender not locked on correctly. The blender will not operate if
fitted incorrectly to the
interlock.
Blender not assembled correctly. Check blade unit is fully
tightened into the goblet.
Processor stops or slows Overload protection operated. Switch off, unplug and allow
during processing. Processor overloaded or overheated during the appliance to cool down for
operation. approximately 15 minutes.
Maximum capacity exceeded. Refer to the speed chart for
maximum capacities to
process.
Weighing function
Display screen freezes on [- - - -]. Quantity weighed too small. Use teaspoon and tablespoon
measures for very small
quantities.
Weight changed on display screen. Power unit moved during operation. Do not move unit during use.
Zero the display before
weighing next ingredients.
Blender leaking from blade assembly base. Seal missing. Check seal is fitted correctly
Seal incorrectly fitted. and not damaged. To obtain a
Seal damaged. replacement seal see “service &
customer care”.
Blender seal missing from blade unit when The seal is packed pre-fitted to the blade unit. Unscrew goblet and check that
removed from packaging. seal is fitted to blade unit.
To obtain a replacement seal
see “service & customer care”.
Poor performance of tools/attachments. Refer to hints in relevant “using the attachment” section. Check attachments are
assembled correctly.
16


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  • Hi, the red plastic latchet under the pusher from Kenwood FDM78 mixer fell off and a tiny spring as well. I have those pieces, but I don’t know how to piece them back in together. Can someone post a picture, please. I can attach picture of the pieces. They do the click when the mixer is in the right position. Submitted on 25-10-2020 at 09:12

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