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26
ENGLISH
Data Size: B6L (182 mm x 128 mm)
Book Size: B6L (182 mm x 128 mm)
TROUBLESHOOTING
Symptom Remedy
Spotify
“DISCONNECTED” USB is disconnected from the head unit. Please make sure
the device is connected properly through USB.
“CONNECTING”
Connected via USB input terminal: The device is
connecting to the head unit. Please wait.
Connected via Bluetooth: The Bluetooth is disconnected.
Please check Bluetooth connection and make sure both
the device and the unit are paired and connected.
“CHECK APP” The Spotify application is not connected properly, or user is
not login. End the Spotify application and restart, then login
to your Spotify account.
Bluetooth®
No Bluetooth device is
detected.
Search from the Bluetooth device again.
Reset the unit.
( 3)
Bluetooth pairing
cannot be made.
Make sure you have entered the same PIN code to both the
unit and Bluetooth device.
Delete pairing information from both the unit and the
Bluetooth device, then perform pairing again.
( 13)
Echo or noise is heard
during a phone
conversation.
Adjust the microphone unit’s position.
( 12)
Check the
[ECHO CANCEL]
setting.
( 15)
Phone sound quality
is poor.
Reduce the distance between the unit and the Bluetooth
device.
Move the car to a place where you can get a better signal
reception.
Voice calling method is
not successful.
Use voice calling method in a more quiet environment.
Reduce the distance from the microphone when you speak
the name.
Make sure the same voice as the registered voice tag is
used.
Symptom Remedy
Bluetooth®
Sound is being
interrupted or skipped
during playback of a
Bluetooth audio player.
Reduce the distance between the unit and the Bluetooth
audio player.
Turn off, then turn on the unit and try to connect again.
Other Bluetooth devices might be trying to connect to the
unit.
The connected
Bluetooth audio player
cannot be controlled.
Check whether the connected Bluetooth audio player
supports Audio/Video Remote Control Profile (AVRCP).
(Refer to the instructions of your audio player.)
Disconnect and connect the Bluetooth player again.
“DEVICE FULL” The number of registered devices has reached its limit. Retry
after deleting an unnecessary device.
( 17, DEVICE DELETE)
“N/A VOICE TAG” Make sure the same voice as the registered voice tag is used.
“NOT SUPPORT” The connected phone does not support Voice Recognition
feature or phonebook transfer.
“NO ENTRY”/“NO PAIR” There is no registered device connected/found via Bluetooth.
“ERROR” Try the operation again. If “ERROR” appears again, check if
the device supports the function you have tried.
“NO INFO”/“NO DATA” Bluetooth device cannot get the contact information.
“HF ERROR XX”/
“BT ERROR”
Reset the unit and try the operation again. If this does not
solve the problem, consult your nearest service center.
“SWITCHING NG” The connected phones might not support phone switching
feature.
JS_KWD_DPX_5100BT_EN_EN_4.indd 26JS_KWD_DPX_5100BT_EN_EN_4.indd 26 8/15/2017 9:10:43 AM8/15/2017 9:10:43 AM
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