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TroubleshootingTroubleshooting
Android
Sound cannot be heard during playback.
Reconnect the Android device.
Launch any media player application on the
Android device and start playback.
Sound output only from the Android device.
Use another media player application.
Restart the Android device.
If this does not solve the problem, the connected
Android device is unable to route the audio signal
to unit.
If USB connection does not work, connect the
Android device via Bluetooth or through the AV-IN
jack on the rear panel.
“NO DEVICE” or “READING” keeps flashing.
Reconnect the Android device.
If USB connection does not work, connect the
Android device via Bluetooth or through the AV-IN
jack on the rear panel.
iPod/iPhone
No sound comes out of the speakers.
Disconnect the iPod/iPhone, then connect it again.
Select another source, then reselect “iPod”.
The iPod/iPhone does not turn on or does not
work.
Check the connection.
Update the firmware version.
Charge the battery.
Reset the iPod/iPhone.
Sound is distorted.
Deactivate the equalizer either on this unit or the
iPod/iPhone.
A lot of noise is generated.
Turn off (uncheck) “VoiceOver” on the iPod/iPhone.
For details, visit <http://www.apple.com>.
No operations are available when playing back a
track containing artwork.
Operate the unit after the artwork has loaded.
“Authorization Error” appears.
Check whether the connected iPod/iPhone is
compatible with this unit. (Page48)
Radio
AME automatic presetting does not work.
Store stations manually. (Page17)
Static noise while listening to the radio.
Connect the antenna firmly.
Digital Radio (DAB)
(Only for DDX4019DAB)
Cannot receive an ensemble.
Your area is not covered by the ensemble.
The DAB aerial is not properly extended or
positioned.
Adjust the aerial and try the ensemble scanning
again.
Connect an active aerial (not supplied).
“Antenna Error” appears.
The aerial has a short-circuit and the protective
circuit has activated.
Check the Digital Radio aerial. If a passive aerial
without a booster is used, set antenna power to
“OFF”.
AV-IN
No picture appears on the screen.
Turn on the video component if it is not on.
Connect the video component correctly.
Spotify
The application does not work.
The application on your iPod touch/iPhone/
Android is not the latest version. Update the
application.
Bluetooth
Phone sound quality is poor.
Reduce the distance between the unit and the
Bluetooth mobile phone.
Move the car to a place where you can get a better
signal reception.
The sound is interrupted or skipped while using a
Bluetooth audio player.
Reduce the distance between the unit and the
Bluetooth audio player. Disconnect the device
connected for Bluetooth phone.
Turn off, then turn on the unit.
(When the sound is not yet restored) connect the
player again.
50
ENGLISH
00_DDX4019BT_ENQN_ENG.indb 5000_DDX4019BT_ENQN_ENG.indb 50 29/6/2018 1:49:18 PM29/6/2018 1:49:18 PM
54


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