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ENGLISH 31
Data Size: B6L (182 mm x 128 mm)
Book Size: B6L (182 mm x 128 mm)
TROUBLESHOOTING
Symptom Remedy
ANDROID
Sound cannot be heard
during playback.
Sound output only from
the Android device.
Reconnect the Android device.
• If in
[AUDIO MODE]
, launch any media player
application on the Android device and start playback.
• If in
[AUDIO MODE]
, relaunch the current media player
application or use another media player application.
Restart the Android device.
If this does not solve the problem, the connected
Android device is unable to route the audio signal to
unit.
( 28)
Cannot playback at
[AUTO MODE]
.
Make sure JVC MUSIC PLAY APP is installed on the
Android device.
( 10)
Reconnect the Android device and select the appropriate
control mode.
( 11)
If this does not solve the problem, the connected
Android device does not support
[AUTO MODE]
.
( 28)
“NO DEVICE” or “READING”
keeps flashing.
Switch off the developer options on the Android device.
Reconnect the Android device.
If this does not solve the problem, the connected
Android device does not support
[AUTO MODE]
.
( 28)
Playback is intermittent or
sound skips.
Turn off the power saving mode on the Android device.
“CANNOT PLAY” Make sure Android device contains playable audio files.
Reconnect the Android device.
Restart the Android device.
Symptom Remedy
Spotify
“DISCONNECTED” USB is disconnected from the head unit. Please make
sure the device is connected properly through USB.
“CONNECTING” Connected via USB input terminal: The device is
connecting to the head unit. Please wait.
Connected via Bluetooth: The Bluetooth is disconnected.
Please check Bluetooth connection and make sure both
the device and unit are paired and connected.
“CHECK APP” The Spotify application is not connected properly, or
user is not login. End the Spotify application and restart,
then log in to your Spotify account.
Bluetooth®
No Bluetooth device is
detected.
Search from the Bluetooth device again.
Reset the unit.
( 3)
Pairing cannot be made. Make sure you have entered the same PIN code to both
the unit and Bluetooth device.
Delete pairing information from both the unit and the
Bluetooth device, then perform pairing again.
( 13)
Echo or noise occurs. Adjust the microphone unit’s position.
( 13)
• Check the
[ECHO CANCEL]
setting.
( 15)
Phone sound quality is
poor.
Reduce the distance between the unit and the Bluetooth
device.
Move the car to a place where you can get a better
signal reception.
Sound is being interrupted
or skipped during playback
of a Bluetooth audio
player.
Reduce the distance between the unit and the Bluetooth
audio player.
Turn off, then turn on the unit and try to connect again.
Other Bluetooth devices might be trying to connect to
the unit.
JS_JVC_KW_DB93BT_E_EN_3.indd 31JS_JVC_KW_DB93BT_E_EN_3.indd 31 9/28/2017 12:25:41 PM9/28/2017 12:25:41 PM
35


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