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Windows
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10
FAQ
If you are experiencing difficulties, please consult this section.
If you cannot find the solution here, please consult the User's Guides for each software package.
PowerCinema NE For Everio
Q: When playing back video files (file extension .JTS), frames are dropped and the sound cuts
out.
A: If thumbnails are not displayed, they are being created. If you play back files while thumbnails are
being created, frame dropping occur. Make sure your computer operating environment is compatible
with PowerCinema.
PowerDirector 6 NE
Q: When playing back video files (file extension .JTS) after editing, frames are dropped and the
sound cuts out.
A: When creating video files, make sure [Use SVRT to save rendering time] is unchecked in the screen
shown during step 9 of "Editing and Saving a File" (p. 27). But in this case, creating the JTS file can
take 10 times longer than when [Use SVRT to save rendering time] is checked. If you don’t have any
problems with playing back video files, check [Use SVRT to save rendering time].
Q: There are problems with the sound or image of edited (effects added) sections of video on the
created DVD video or Blu-ray disc.
A: If you selected [Make a Disc] in step 7 in the "Editing and Creating a Video Disc (Basic Editing)"
(p. 19), this problem may occur. Select [Create a File] instead and create a JTS file (p. 27). Next,
import this file using PowerProducer, and then create the disc.
PowerProducer 4 NE
Q: How many titles and chapters can be set for Blu-ray/AVCHD/DVD discs?
A: You can set 98 titles for one disc, and 99 chapters per title.
Q: I cannot import a video file that has a short recording time.
A: Files shorter than 2 seconds cannot be imported.
Q: I cannot import more than 100 video files.
A: For Blu-ray/AVCHD/DVD discs, you can only import up to 98 files.
If there are many video files to import, an error may be displayed. Reduce the number of files to be
imported at one time to below 50. If you do not need to arrange all of the files in the disc main menu as
titles, you can connect a number of video files together using PowerDirector to reduce the number of
files (number of titles).
Q: Thumbnails are not displayed.
A: If there are many titles, this problem may occur depending on your computer's operating environment.
However, this problem will not affect any discs that you create.
PowerDVD 7 NE
Q: Can I play back Blu-ray Discs?
A: No, you cannot. Please use your software which supports Blu-ray Disc. You can play back only
AVCHD discs and DVDs with PowerDVD 7 NE.
Q: I have PowerDVD which supports Blu-ray Discs. Do I still need to install PowerDVD 7 NE?
A: You need to install it for AVCHD disc play back.
However, installing PowerDVD 7 NE will uninstall PowerDVD which supports Blu-ray Discs; therefore
you cannot play back Blu-ray Discs. If you do not create AVCHD discs, installation is not required.
29


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