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7 Troubleshooting
7 Troubleshooting
Problem Cause/Result Action
When preparing a latte
macchiato, the typical
three layers do not
form.
TTurn the setting wheel of the cappuc-
cino frother to the far right and the Milk
Foam positionü.
TChange the length of the interval to at
least 30 seconds in programming
mode(see Chapter 4 ‘Permanent settings
in programming mode – Product
settings’).
Insufficient foam is
produced when the
milk is frothed or
milk sprays from the
cappuccino frother.
The cappuccino frother is
dirty.
T Clean the cappuccino frother(see
Chapter 5 ‘Maintenance – Cleaning the
cappuccino frother’).
TCheck that the air intake pipe is fitted
on the cappuccino frother.
TRinse or replace the air intake pipe.
You will find a replacement in the
Welcome Pack.
Coffee only comes out
in drips when it is being
prepared.
Coffee or ground coffee
has been ground too
finely and is blocking the
system.The same filter
cartridge may have been
used several times or the
water hardness set
incorrectly in the pro-
gramming mode.
T Put the grinder on a coarser setting or
use coarser ground coffee (see Chapter 2
‘Preparation – Adjusting the grinder’).
T Perform descaling(see Chapter 5
‘Maintenance – Descaling the machine ’).
Water hardness cannot
be adjusted.
The CLARIS Blue filter
cartridge is activated.
T Deactivate the filter cartridge in
programming mode.
‘Fill bean container’ is
not displayed although
the bean container is
empty.
The bean monitor is dirty.
T Clean the bean container(see Chapter 5
‘Maintenance – Cleaning the bean
container’).
‘Empty drip tray’ is
always displayed.
The metal contacts of the
drip tray are dirty or wet.
T Clean and dry the metal contacts on the
back of the drip tray.
40


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