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8 Troubleshooting
8 Troubleshooting
Problem Cause/Result Action
Grinder is making a very loud
noise.
There are foreign objects in
the grinder.
T Please contact your JURA
service partner (see Chapter
‘JURA contact details / Legal
information’).
Insufficient foam is produced
when milk is foamed
The dual spout is dirty. T Rinse and clean the dual
spout (refer to Chapter 6
‘Maintenance – dismantling
and rinsing the dual spout’).
Coffee only comes out in drips
when it is being prepared.
The coffee is ground too finely
and obstructs the system.
T Set the grinder to a courser
setting(refer to Chapter 2,
‘Preparing and using for the
first time – Adjusting the
grinder’).
Water hardness cannot be
adjusted.
The CLARIS filter cartridge is
activated.
T Please contact your JURA
service partner, who will be
able to deactivate the CLARIS
filter cartridge.
FILL BEANS is displayed
although the bean container
has been filled.
The grinder is not yet com-
pletely filled with beans.
T Prepare a coffee speciality.
Cleaning of the coffee system
cannot be started although
the machine displays the
prompt.
The machine requests cleaning
of the coffee system and
descaling / filter change.
T First perform descaling or
change the filter. You can then
clean the coffee system.
In spite of the empty bean
container, no bean is displayed
for the respective products.
The bean monitor is dirty. T Clean the bean container
(see Chapter 6, ‘Maintenance –
Cleaning the bean container’).
EMPTY DRIP TRAY is always
displayed.
The metal contacts of the drip
tray are dirty or wet.
T Clean and dry the metal
contacts on the back of the
drip tray.
FILL WATERTANK is displayed
although the water tank is full.
The water tank float is trapped. T Descale the water tank (see
Chapter 6, ‘Maintenance –
Descaling the water tank’).
44


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