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7 Troubleshooting
7 Troubleshooting
Problem Cause/Result Action
When preparing a latte
macchiato, the typical
three layers do not
form.
TTurn the setting wheel of the cappuc-
cino frother to the far right and the
Milk Foam positionü.
TChange the length of the interval to
at least 30 seconds in programming
mode(see Chapter 4 ‘Permanent settings
in programming mode – Product
settings’).
Insufficient foam is
produced when the
milk is frothed or milk
sprays from the
cappuccino frother.
The cappuccino frother
is dirty.
T Rinse and clean the cappuccino
frother(see Chapter 5 ‘Maintenance –
Rinsing the machine’).
TCheck that the air intake pipe is fitted
on the cappuccino frother.
TRinse or replace the air intake pipe.
You will find a replacement in the
Welcome Pack.
Coffee only comes out
in drips when it is
being prepared.
Coffee or ground coffee
has been ground too finely
and is blocking the system.
The same filter cartridge
may have been used
several times or the water
hardness set incorrectly in
the programming mode.
T Put the grinder on a coarser setting or
use coarser ground coffee(see Chapter 2
‘Preparation – Adjusting the grinder’).
TPerform descaling(see Chapter 5
‘Maintenance – Descaling the machine ’).
Water hardness cannot
be adjusted.
The CLARIS Blue filter
cartridge is activated.
T Deactivate the filter cartridge in
programming mode.
‘Empty drip tray’
is always displayed.
The metal contacts of the
drip tray are dirty or wet.
T Clean and dry the metal contacts on the
back of the drip tray.
‘Fill water tank’
is displayed although
the water tank is full.
The water tank float
is trapped.
TDescale the water tank(see Chapter 5
‘Maintenance – Descaling the water
tank’).
44


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