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7 Troubleshooting
7 Troubleshooting
Problem Cause/Result Action
Insufficient foam is
produced when the milk
is frothed, or milk sprays
from the dual spout.
The dual spout is dirty.
T Rinse and clean the dual spout (see
Chapter 5 ‘Maintenance – Cleaning the
milk system’).
Steam lance does not
froth milk properly.
The professional steam
lance is dirty.
T Dismantle and rinse the professional
steam lance (see Chapter 5 ‘Mainte-
nance – Dismantling and rinsing the
professional steam lance’).
Coffee only comes out
in drips when it is being
prepared.
Coffee or ground coffee
has been ground too finely
and is blocking the system.
The same filter cartridge
may have been used
several times or the water
hardness set incorrectly in
the programming mode.
T Put the grinder on a coarser setting
or use coarser ground coffee (see
Chapter 4 ‘Permanent settings in
programming mode – Setting the
consistency of grind’).
T Perform descaling (see Chapter 5
‘Maintenance – Descaling the
machine’).
‘Fill bean container. is
not displayed although
the bean container is
empty.
The bean monitor is dirty.
T Clean the bean container (see
Chapter 5 ‘Maintenance – Cleaning the
bean container’).
Preparation stops,
‘Fill
bean container.’
is briefly
displayed although the
bean container has been
filled.
The sliding catch for the
bean container has not
been pulled out or has not
been pulled out com-
pletely.
T Open the service cover on the back of
the machine and pull the sliding catch
all the way out (see Chapter 5 ‘Mainte-
nance – Cleaning the bean container’).
‘Empty drip tray. is
always displayed.
The metal contacts of the
drip tray are dirty or wet.
T Clean and dry the metal contacts on
the back of the drip tray.
‘Fill water tank. is
displayed although the
water tank is full.
The water tank float is
trapped.
T Descale the water tank (see Chapter 5
‘Maintenance – Descaling the water
tank’).
‘Error 2’ is displayed. If the machine was exposed
to the cold for a long
period of time, heating is
disabled for safety reasons.
T Warm the machine at room tempera-
ture.
55


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