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ENA 5
6 Troubleshooting
Problem Cause/Result Action
Grinder is making a very
loud noise.
There are foreign objects
in the grinder.
T Contact customer support in your
country. Contact information is available
on the company website at
www.jura.com.
The nozzle does not produce
enough milk foam.
The nozzle is either in the
wrong position or is dirty.
T Adjust the position of the nozzle (refer
to Chapter 2 ‘Preparation – Cappuccino’).
T Rinse the nozzle (refer to Chapter 4
‘Maintenance – Rinsing the nozzle’).
Coffee only comes out in
drips during preparation.
Coffee or pre-ground
coffee has been ground
too finely and is blocking
the sieve.
T Adjust the grinder or use coarser pre-
ground coffee (see Chapter 1, ‘Preparing
and using for the first time – Adjusting
grinder’).
Water hardness cannot be
adjusted.
The CLARIS filter cartridge
is activated.
T Deactivate the CLARIS filter cartridge in
programming mode.
FILL BEANS is displayed
although the bean container
has been filled.
The grinder is not yet
completely filled with
beans.
T Prepare a coffee speciality.
FILL WATER TANK is
displayed although the
water tank is full.
The water tank float is
trapped.
T Descale the water tank (refer to
Chapter 4 ‘Maintenance – Descaling
the water tank’).
ERROR 2 is displayed. If the device is exposed to
the cold for a long period
of time, the heating
function is disabled for
safety reasons.
T Wait until the machine has reached
room temperature.
Other
ERROR messages
are displayed.
T Switch the ENA off with the On/Off
button. Contact customer support in your
country. Contact information is available
on the company website at
www.jura.com.
E If you have not been able to solve the
problem, contact customer support in your
country. Contact information is available on
the company website at www.jura.com.
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