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8 Troubleshooting
8 Troubleshooting
Problem Cause/Result Action
Insufficient foam is pro-
duced when the milk is
frothed or milk sprays from
the cappuccino frother.
The cappuccino frother
is dirty.
T Rinse and clean the cappuccino
frother (see Chapter 6, ‘Maintenance –
Cappuccino frother’).
Coffee only comes out in
drips when it is being
prepared.
Coffee or pre-ground
coffee has been ground
too finely and is blocking
the system.
T Put the grinder on a coarser setting
or use coarser pre-ground coffee (refer
to Chapter 2, ‘Preparing and using for
the first time – Adjusting the grinder’).
Water hardness cannot be
adjusted.
The CLARIS Blue filter
cartridge is activated.
T Deactivate the filter cartridge in
programming mode.
FILL BEANS is displayed
although the bean container
has been filled.
The grinder is not yet
completely filled with
beans.
T Prepare a speciality coffee.
FILL BEANS
is not displayed although
the bean container is empty.
The bean monitor
is dirty.
T Clean the bean container (see
Chapter 6, ‘Maintenance – Cleaning
the bean container’).
EMPTY TRAY
is always displayed.
The metal contacts of the
drip tray are dirty or wet.
T Clean and dry the metal contacts on
the back of the drip tray.
FILL WATER TANK
is displayed although the
water tank is full.
The water tank float is
trapped.
T Descale the water tank (see
Chapter 6, ‘Maintenance – Descaling
the water tank’).
Grinder is making a very
loud noise.
There are foreign objects
in the grinder.
T Contact Customer Support in your
country (see Chapter ‘JURA contact
details / Legal information’).
55


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