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ENGLISH
36
TROUBLESHOOTING
If an error occurs, check the table below first, before you contact your dealer or send in the device. The address
and hotline number can be found on the warranty card. Do not open the device and do not try to repair it yourself.
You will lose the warranty claim and it is dangerous! Refer to the warranty conditions on the following pages.
Problem Possible cause Solution
General
No sound. The volume is set too low. Set the volume higher.
The plug (25) is not plugged in
correctly.
Plug in.
The display is blank;
no reaction to pressing
buttons.
Electrostatic discharge. Switch off device and pull the plug. Wait briefly and plug
in again.
AUX connection
No sound. The volume is not set properly. Depending on the device, the volume must be set on the
externally connected device as well as on the playback
device.
If the external device has a LINE-OUT jack, then set the
volume on the playback device.
There is no playback. The connection is faulty. Check the connection to the playback device.
CD-player
The CD player doesn’t
work.
The device is not in CD playback mode. Select the CD playback mode with the switch
FUNCTION(22).
The CD is not inserted properly or
there is no CD.
Insert a CD. Make sure that the CD label is facing upwards
and that the CD is lying on the holder properly.
The CD is not compatible with this
device. The audio format cannot be
played with this device.
Insert a CD with a compatible audio format.
The CD is dirty or scratched. Clean the CD or play another CD.
Laser lens dirty or scuffed. Clean the lens. Leave the device in a dry surrounding for
1-2 hours where the condensation can dry.
The CD is skipping
tracks.
The CD is dirty or scratched. Clean the CD or play another CD.
A program is being played. End program playback.
Radio operation
No radio signal. The device is not in radio mode. Select the radio mode with the switch FUNCTION (22).
Disturbances when
playing FM radio.
The station is not properly tuned. Tune the station again.
The FM aerial (26) is not rolled out
properly.
Lay the FM aerial out properly.
JGC-URCD-20-IM-DE-EN-V1.indb 36 29/01/2010 5:26 PM
36


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