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Troubleshooting
If you have problems using this product, check the following points before you
request service.
No power
The headset turns off automatically after 10 minutes of inactivity. Power on the
headset again.
Recharge the headset (see “Charging your headset”).
2.4G pairing failed between headset and 2.4G USB wireless dongle
Move the headset closer to the dongle. If the issue remains, pair the headset with
the dongle again manually (see To pair manually).
Bluetooth pairing failed
Make sure you have enabled Bluetooth feature on the device to be connected
with the headset.
Move the device closer to the headset.
The headset is connected to another device through Bluetooth. Disconnect the
other device, then repeat the pairing procedures. (see With Bluetooth (secondary
connection)”).
No sound or poor sound
Make sure you have chosen JBL QUANTUM810 WIRELESS GAME as the default
device in the game sound settings of your PC, Mac or gaming console device.
Adjust volume on your PC, Mac or gaming console device.
Check game chat balance on PC if you are only playing game or chat audio.
Check that ANC is enabled while TalkThru is disabled.
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