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You may experience obvious sound quality degradation when using the headset
near a USB 3.0 enabled device. This is not a malfunction. Use an extension USB
dock instead to keep the dongle as far from the USB 3.0 port as possible.
In 2.4G wireless connection:
Make sure the headset and 2.4G wireless dongle are paired and connected
successfully.
The USB-A ports on some gaming console devices may be incompatible with JBL
QUANTUM800. This is not a malfunction.
In 3.5mm audio connection:
Make sure the 3.5mm audio cable is connected securely.
In Bluetooth connection:
The volume control on the headset does not work for the Bluetooth connected
device. This is not a malfunction.
Keep away from sources of radio interference such as microwaves or wireless
routers.
My voice cannot be heard by my teammates
Make sure you have chosen JBL QUANTUM800 CHAT as the default device in
the chat sound settings of your PC, Mac or gaming console device.
Make sure the microphone is not muted.
I can’t hear myself when I’m talking
Enable sidetone via to hear yourself clearly over game
audio. ANC/TalkThru will be disabled when sidetone is enabled.
20


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