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Troubleshooting
If you have problems using this product, check the following points before you
request service.
No sound or poor sound
Make sure you have chosen JBL QUANTUM400 GAME as the default device in
the game sound settings of your PC, Mac or gaming console device.
Adjust volume on your PC, Mac or gaming console device.
Check game chat balance on PC if you are only playing game or chat audio.
In USB connection:
Make sure the USB cable is connected securely.
The USB ports on some gaming console devices may be incompatible with JBL
QUANTUM400. This is not a malfunction.
In 3.5mm audio connection:
Make sure the 3.5mm audio cable is connected securely.
My voice cannot be heard by my teammates
Make sure you have chosen JBL QUANTUM400 CHAT as the default device in
the chat sound settings of your PC, Mac or gaming console device.
Make sure the microphone is not muted.
I can’t hear myself when I’m talking
Enable sidetone via to hear yourself clearly over game
audio.
13


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Others manual(s) of JBL Quantum 400

JBL Quantum 400 User Manual - German - 14 pages

JBL Quantum 400 User Manual - Dutch - 14 pages

JBL Quantum 400 Quick start guide - All languages - 20 pages


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