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Troubleshooting
If you have problems using this product, check the following points before you
request service.
No power
The headset turns off automatically after 10 minutes of inactivity. Power on the
headset again.
Recharge the headset (see “Charging your headset”).
2.4G pairing failed between headset and 2.4G USB wireless
dongle
Move the headset closer to the dongle. If the issue remains, pair the headset with
the dongle again manually (see To pair manually).
No sound or poor sound
Make sure you have chosen as the default device
in the game sound settings of your PC, Mac or gaming console device.
Adjust volume on your PC, Mac or gaming console device.
You may experience obvious sound quality degradation when using the headset
near a USB 3.0 enabled device. This is not a malfunction. Use an extension USB
dock instead to keep the dongle as far from the USB 3.0 port as possible.
Make sure the headset and 2.4G wireless dongle are paired and connected
successfully.
The USB-A ports on some gaming console devices may be incompatible with the
. This is not a malfunction.
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