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Poor audio quality from a connected Bluetooth device
The Bluetooth reception is poor. Move the source device
closer to the soundbar, or remove any obstacle between the
source device and the soundbar.
The connected Bluetooth device connects and
disconnects constantly.
The Bluetooth reception is poor. Move the source device
closer to the soundbar, or remove any obstacle between the
source device and the soundbar.
Wi-Fi
Failed to connect to Wi-Fi.
Make sure that Wi-Fi is turned on.
Make sure that you have selected the right network and
entered the correct password.
Make sure that your router or modem is turned on and within
the range.
Make sure that your soundbar is connected to the same
wireless LAN as your smartphone or tablet.
On the soundbar that you have connected to Wi-Fi through
the AirPlay speaker setup on an iOS device, make sure that
you connect the soundbar to the same Wi-Fi network when
you set up Chromecast built-in through the Google Home
app.
The Google Home app cannot nd the device.
Make sure that your soundbar is powered on.
Make sure that your network is working properly.
Make sure that your router or modem is powered on and
within the range.
Music streaming
Failed to stream music from Chromecast built-in or
AirPlay
Wi-Fi and Bluetooth connection will be off and the soundbar
will enter into power saving mode when the detachable
surround speakers are out of battery. Charge the two
detachable speakers in time to ensure sufcient battery
power.(See “Charge the detachable speakers” in the
“SETUP” chapter).
Remote control
The remote control does not work.
Check if the batteries are drained. If so, replace them with
new ones.
Reduce the distance and angle between the remote control
and the main unit.
Failed to complete the TV remote control learning.
Check if you are using an infra-red TV remote control. The IR
learning is not supported by a Bluetooth TV remote control.
14. TRADEMARKS
The Bluetooth® word mark and logos are registered trademarks
owned by Bluetooth SIG, Inc. and any use of such marks by
HARMAN International Industries, Incorporated is under license.
Other trademarks and trade names are those of their respective
owners.
The terms HDMI, HDMI High-Denition Multimedia Interface, and
the HDMI Logo are trademarks or registered trademarks of HDMI
Licensing Administrator, Inc.
The Wi-Fi CERTIFIED™ Logo is a certication mark of the Wi-Fi
Alliance®.
Manufactured under license from Dolby Laboratories. Dolby,
Dolby Atmos, Dolby Audio, Dolby Vision and the double-D
symbol are trademarks of Dolby Laboratories.
Google, Google Play, Google Home and Chromecast built-in are
trademarks of Google LLC.
24


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