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JABRA PRO 9460, JABRA PRO 9460 DUO,
JABRA PRO 9465 DUO AND JABRA PRO 9470
10. FAQS AND TROUBLESHOOTING
Q How can I use my headset with my mobile phone? (Jabra PRO 9465 DUO and Jabra Pro 9470 only)
A The Jabra PRO 9465 Duo or Jabra PRO 9470 base will need to be paired with the mobile phone using
Bluetooth.
• Run the mobile phone setup wizard on the touchscreen to put the headset into pairing mode.
• Activate Bluetooth on your mobile phone, and then put the Bluetooth into pairing mode. Refer to the
mobile phone documentation for details.
• Find and select either Jabra PRO 9465 Duo or Jabra Pro 9470 in the list of available Bluetooth devices to
pair with. If prompted for a PIN, enter 0000 (four zeros) to accept pairing.
Q How many Bluetooth devices can be connected simultaneously to the Jabra PRO 9465 DUO or
Jabra PRO 9470?
A One.
Q How do I pair my headset with the Jabra PRO base?
A If you dock a headset in a Jabra PRO base that are not paired, the touchscreen will prompt you to accept
pairing, either as a primary or secondary device. Secondary pairing is for conference calling. If you choose to
pair as secondary, the connection is only temporary until the end of the next (or current) call.
Q Is it possible to dock my headset on another base from the Jabra PRO 9400 series?
A Yes. The headset can be docked with any Jabra PRO 9400 series base.
Q Can I pair my headset directly with a third-party DECT phone?
A No. The headset can only be paired with a Jabra PRO 9400 series base.
Q Why doesn’t my computer detect the Jabra PRO base?
A Try connecting the base to another USB port on the PC. It is recommended to have a direct connection
between the base and USB port (without a USB hub).
Q Why doesn’t my headset work with my desk phone/softphone?
A Check the following:
• Ensure the headset battery is charged.
• Ensure the headset is in range of the base. Up to 150 meters, depending on environment. If you are using
a Bluetooth connection with a Jabra PRO 9465 DUO or Jabra PRO 9470 ensure the mobile is in range (10m)
of the base.
• Ensure the headset and base are paired. Dock the headset to initiate pairing.
Q Why does nothing happen when I try to use my desk phone?
A Check the following:
• Ensure the base is powered on.
• Ensure desk phone is the current target on the touchscreen.
• Ensure there is an audio connection between desk phone and base. Tap the headset multi-function
button or touch the activate audio-link icon on the touchscreen to establish an audio connection.
• Ensure there is a open phone line. Lift the desk phone handset, or press the headset button on the desk
phone, to open a phone line.
• Re-run the desk phone setup wizard on the touchscreen.
Q Why do I hear a low noise in the headset when there is silence at the other end?
A The headset speaker volume might be too high. To decrease the volume, slide your nger down the headset
touch panel.
Q How come the person on the other end cannot hear me when I am talking using my desk phone?
A The clear dial tone or microphone volume settings might be incorrectly set. Re-run the desk phone setup
wizard on the touchscreen, or read Section 3 of this manual.
Q Can I replace the headset battery?
A Yes. You can purchase a Jabra PRO battery replacement kit (contact your Jabra supplier, or visit www.jabra.com).
Follow the detail replacement instructions supplied with the replacement kit.
