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JABRA PRO 920
8. SUPPORT
8.1 FAQS AND TROUBLESHOOTING
Q How do I pair my headset with the Jabra PRO 920 base?
A Dock the headset with the base to initiate pairing. Pairing will occur automatically, unless the base is currently
linked with a primary headset (a headset already paired with the base). Alternatively you can force pair a new
primary headset, if there is currently a primary headset already paired with the base.
Q Can I pair my headset directly with a third-party DECT phone, or base?
A No. The headset can only be paired with a Jabra PRO 920 base.
Q Why doesn’t my headset work with my desk phone?
A Check the following:
• Ensure the headset battery is charged. The keypad battery icon will be blinking green when charging,
or solid green when charged.
• Ensure the headset is in range of the base. The range is up to 120 m, depending on environment.
• Ensure the headset and base are paired. To initiate pairing, dock the headset.
Q Why does nothing happen when I try to use my desk phone?
A Ensure the base is powered on, and check there is a dial tone. Lift the desk phone handset, or press the
headset button on the desk phone, to get a dial tone. If there is no dial tone, double-check all cables have
been correctly connected.
Q The person I am calling cannot hear me. Why?
A The clear dial tone or microphone volume settings might be incorrectly set. Read Section 3 and 4 of this
manual.
Q Why am I getting a buzzing sound in my headset?
A Assuming the device has been set up correctly, the desk phone may not be fully immune to the radio signals
the headset uses. To overcome this problem, move the headset base at least 30 cm away from the desk
phone.
Q When I try to make a call on my desk phone, the GN1000 RHL lifts, but the call is not connected.
A Ensure the base is connected to the desk phone handset port, and not the desk phone headset port. The
GN1000 should not be connected to the headset port.
Q Is it possible to automate calling and answering on my desk phone without using a handset lifter?
A Yes, if the desk phone has an electronic hookswitch feature. Check your supplier for compatibility with your
phone, and/or consult the support section on www.jabra.com.
Q Why does my desk phone’s electronic hookswitch not work with my headset?
A Please check your specic desk phone documentation for electronic hookswitch compatibility and
conguration settings. Alternatively visit www.jabra.com.
Q What is the range on the Jabra PRO 920?
A Jabra PRO 920 supports a maximum range of up to 120 m (base to headset). Range varies according to the
environment in which the headset is used.
Q Can I make a conference call using multiple headsets?
A Yes, the Jabra PRO 920 is able to pair with four headsets in total: one primary and three secondary headsets .
Please see section 6.3 of this manual for more information.
Q Can I turn the headset o to save power when I’m away from the base?
A Yes. Press and hold the headset multi-function button on the headset for ve seconds to power the headset
o. To power the headset back on, dock the headset with the base, or tap the multi-function button.
Q What is the talk time for a Jabra PRO 920 headset?
A Up to 8 hours talk time.
Q My headband/earhook/neckband is broken. How do I purchase another one?
A Contact your local Jabra supplier.
