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Isomac Venus II Manual

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29
English
14 – TROUBLESHOOTING
PROBLEM CAUSE SOLUTION
The machine does
not work and the
ON light does not
turn on.
1. No electricity.
2. The main cable is not properly plugged
in.
3. The main cables damaged.
1. Restore electrical power.
2. Plug the main cable in correctly.
3. Contact the nearest SERVICE CENTER for
a replacement cable.
The ON light is
on but the water
does not heat.
1. Thermostat malfunction, or the manual
reset thermostat is active.
2. Heating element malfunction.
1. Contact the nearest SERVICE CENTER.
2. Contact the nearest SERVICE CENTER.
No coffee
produced during
the coffee cycle.
1. Too little water in tank.
2. Coffee too finely ground.
3. Too much coffee in the filter.
4. Coffee too firmly pressed.
5. Steam switch on.
6. The lines are not primed.
7. Shower plate obstructed.
1. Fill tank.
2. Use a coarser grind.
3. Put less coffee in the filter.
4. Press the coffee more gently.
5. Turn off the steam switch.
6. See section 11.1 – Starting the machine.
7. Clean or replace shower plate.
Loud pump
operation.
1. Too little water in tank.
2. Pump not primed.
1. Fill tank.
2. See section 11.1 – Starting the machine.
Coffee produced
too quickly.
1. Coffee too coarsely ground.
2. Too little coffee in the filter.
3. Coffee not pressed enough.
4. Coffee old or unsuitable.
1. Use a finer grind.
2. Put more coffee in the filter.
3. Press coffee more firmly.
4. Use different coffee.
Coffee is
produced in
drips.
1. Coffee too finely ground.
2. Too much coffee in the filter.
3. Coffee too firmly pressed.
1. Use a coarser grind.
2. Put less coffee in the filter.
3. Press the coffee more gently.
Coffee leaks
between the
coffee group and
the filter-holder.
1. Filter-holder not properly inserted.
2. Too much coffee in the filter.
3. Edge of the filter-holder not clean.
4. The douche seal is worn or damaged.
1. Insert the filter-holder correctly.
2. Put less coffee in the filter.
3. Clean the edge of the filter-holder.
4. Contact the nearest SERVICE CENTER.
… 29 …


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