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24 Braava 300 Series Owner’s Manual global.irobot.com 25
Trouble Shooting
Visitglobal.irobot.comforadditionaltipsandtroubleshooting.
Problem: Likely Cause What To Do
Solid red light on
the middle NSI.
System error •PressandholdthepowerbuttontoturnBraavaoff.
•Vigorouslyrotatebothwheelsfor15seconds.
•PlaceBraavaonoorandpoweriton.Makesureadry
cleaning cloth has been applied.
•Ifredlightisgone,pressSweep.
•Ifredlightpersists,contactCustomerSupport.
Red light blinks 2 to
6 times on the middle
NSI.
Braava is stuck in
its environment and
cannot free itself.
Remove Braava from the situation and restart in a new area.
Red light blinks 14
times on the middle
NSI.
Braava has
detected the motor
is getting too hot.
Turn Braava off and let it cool down before resuming
cleaning.
Red light blinks 15
times on the middle
NSI.
Braava is stuck
in too small of an
area and cannot
free itself.
Remove Braava from the situation and restart in a new area.
Red light on the
middle NSI when
pressing Sweep or
Mop, accompanied
by3beeps.
A sensor is
activated so
Braava won’t start
driving.
Remove and reapply cleaning cloth. When reapplying, follow
these instructions:
•Ensureclothdoesnotoverlapintothemiddlechannelof
the removable cleaning pad
•Ensureclothisnotbunchingup,whichcanpreventthe
removable pad from reattaching completely to the robot.
Problem: Likely Cause What To Do
Solid red light on
the middle NSI.
System error This is not a charging error, but will prevent Braava from
charging while Braava is plugged in. See ‘Error Indicators
While Cleaning’ chart for instructions.
Red light blinks 7 or
8 times on the middle
NSI.
Chargingerror
ContactCustomerSupport.
All lights flashing
on NSI and buttons
and robot beeping
while charging.
Incompatible
adapter used
Remove the incompatible adapter and use only the adapter
included with Braava.
Navigation System Indicators (NSI)
Error Indicators on the Navigation System Indicator (NSI) while cleaning
Error Indicators on the Navigation System Indicator (NSI) while charging
Problem: Likely Cause What To Do
Leaking or leaving
puddles.
Loosewickorll
cap
Checkthellcapandthewickcapandmakesurebothare
securely sealed shut. Fluid will dispense at a faster rate if
these caps are not sealed.
Not wicking fluid. Wickcaprequires
replacement
Refer to Reservoir Pad maintenance for instructions to
replace the wick cap.
Pro-Clean Reservoir Pad Troubleshooting
Problem: Likely Cause What To Do
Braava is not
connecting to the
Cube.
Cubeandrobot
position
TurnontheCubeandplaceitonaraisedsurface.Pointthe
blue light toward an open area of the room.
Place Braava on the floor 2 to 2.5 meters away from the
Cube,facingtowardtheCube.TurnBraavaon.
With a dry cloth on Braava, press the Sweep button. Braava
shoulddrivetowardtheCubeandconnectwiththeCube
within30seconds.
If the blue Navigation Indicator lights turn solid blue on
Braava,ithasconnectedtotheCube.ItisokiftheCube
continues flashing.
IfBraavaisnotabletodrivestraight,see“Not Driving
Properly”intheGeneralTroubleshootingchart
Cubewon’tturnon. CBatteriesare
dead or inserted
incorrectly
ReplacewithnewCbatteriesandconrmbatteriesare
facing the correct direction.
Cubelightisred. CBatteriesaredead ReplacewithnewCbatteries.
Cubeturnsoffwhile
Braava is cleaning.
Signal interference MakesureCubeisnotplacedwithin5feetofaPlasma
orLCDtelevisionandthattheCubeisnotinaroomwith
fluorescent lighting turned on.
Braava is out of
range
WhenBraavatravelsoutofrange,itisnormalfortheCube
to turn off. When Braava returns it will send a message to
theCubetoturnitbackon.
MultipleCubesare
set up, but Braava
is only using one
Cube.
Cubeposition BraavamustbeabletoencounterasecondCubewhile
cleaningtouseit.MakesurethesecondCubeisnotisolated
in an area where Braava cannot get to it.
TryplacingCubeswithjust15feetbetweenthemtohelp
Braavaconnect,thenmovetheCubesfartherapartfor
subsequentcleaningcycles.DonotmovetheCubeswhile
Braava is cleaning.
MultiplesCubesare
set up, but Braava
isover-cleaning
many areas.
Cubechannels ConrmtheCubesinuseallhavedifferentchannels.The
channelnumbercanbefoundonthebottomofeachCube.
NorthStar
®
Navigation Cube Troubleshooting
13


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