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1. The device won't turn on.
Check the battery charge status.
Use the Micro USB cable for charging and checking
the battery.
2. The battery does not charge even when the product
is connected to the computer with the Micro-USB cable.
Check that the USB cable is connected correctly.
3. An error occurs on the PC when the Micro USB is
connected.
Check that the USB cable is connected correctly.
4. The volume is changed after formatting.
The volume may vary slightly depending on your
PC’s OS.
5. The screen turns off repeatedly.
O reduce power consumption during file playback,
the screen will be turned off after a certain period.
Set up time in [ - Power setting - Turn off the screen].
6. The screen does not display images properly.
Check the screen for debris.
7. There is no sound, or there is static/interference.
Check that the volume setting is above [0].
Check the earphone terminal connection and inspect
the terminal for foreign material.
Check the music file’s status.
8. It cannot be connected to the computer.
Connect the product to the USB port on the back
of the computer. Differences may occur in the
output voltage of USB ports.
Miscellaneous
23
User Guide
Problem-
solving
Please check!
24


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